Effective Date: 18 September 2025

This privacy policy explains how UnlimitedPrisonCalls.co.uk ("we", "us", "our") handles the personal information of our users ("you"). This policy covers our website and telephony services. Your use of our services is also governed by our Terms and Conditions.

We collect personal information solely to deliver and manage our telephony services. The legal basis for processing is our contractual relationship with you.

Service and Account Information:

• Mobile Phone Number: Required to route calls to you and send critical service notifications (such as low balance warnings). These essential communications cannot be disabled while your account remains active.
• Location Data (Postcode/Area Code): Used to assign you an appropriate local landline number.
• Call Detail Records: Including caller identification, call timing, date, and duration. This information is used exclusively for accurate billing.

Financial Information:

We do not collect or retain your credit or debit card information. All payments are processed securely through our third-party payment partner, Stripe. By using our service, you agree to Stripe's Terms of Service and Privacy Policy.

Website and Communication Data:

• Contact Communications: Information provided when you contact us via our forms or email is used to respond to your inquiries.
• Website Usage Analytics: We collect anonymized data about website usage to enhance user experience. See our Cookies section for details.

Cookies are small data files stored on your device to improve your browsing experience and help us understand website usage.

Cookie Types:

• Essential Cookies: Necessary for core website functionality and account access.
• Analytics Cookies: We use privacy-focused, cookieless tracking through Plausible Analytics to understand how visitors use our site. This software does not collect personal information.
• Advertising Cookies: We may use Google Ads for marketing purposes, but we do not allow Google to collect personal information about our visitors.

On your first visit, our cookie management system allows you to accept or decline non-essential cookies. You can also manage cookie preferences through your browser settings.

We implement appropriate security measures to protect your personal information.

Data Retention Periods:

• Account Data: Retained for three months following account closure, after which it is permanently deleted.
• Call Records: Maintained for three months for billing purposes, then deleted. Billing inquiries must be raised within this timeframe.
• Fraud Prevention: In cases of fraudulent activity (including non-payment), associated mobile numbers may be retained indefinitely to prevent future misuse.

Under UK data protection law, you have several rights regarding your personal information:

• Right to Information: Understanding how we use your data (outlined in this policy).
• Right of Access: Viewing and downloading your personal data, available through your account dashboard after login.
• Right to Correction: Requesting correction of any inaccurate information we hold.
• Right to Deletion: Requesting deletion of your data following account closure.

To exercise these rights, please contact us using the information provided below.

We do not sell or lease your personal information to third parties. Information is only shared with:

• Essential service providers (such as Stripe for payment processing)
• Law enforcement agencies in response to lawful requests

External Website Links:

Our website may link to external sites. We are not responsible for the privacy practices of these external websites. We recommend reviewing the privacy policies of any external sites you visit.

Social Media:

We may maintain social media accounts and use social sharing features. Any interactions on external social platforms are subject to those platforms' terms and privacy policies. We do not request personal or sensitive information through social media channels.

We primarily communicate with customers via text message for service-related notifications. These messages contain important, time-sensitive information about your service and billing.

We may send additional communications to help resolve customer service inquiries, such as PIN reminders or helpful website links.

Email communications, when used, may include tracking capabilities to improve our communication effectiveness. This may track email opens, link clicks, and engagement timing to provide more relevant content.

The data controller for your information is:

Individual Entrepreneur BEN ST VAUGHAN
Identification Number: 105419958
10a, 31 Giorgi Atoneli Street
Tbilisi, Georgia, 00114

For privacy-related questions or to exercise your data rights, please contact us at the above address or through our customer service channels.

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Updated versions will be posted on our website with a new effective date. Continued use of our services after changes indicates acceptance of the updated policy.