The UnlimitedPrisonCalls.co.uk Subscriber Agreement
UnlimitedPrisonCalls.co.uk is provided to you by Aquila Nidum LTD, who provide telephony services to customers in accordance with the terms and conditions
set forth in this agreement.
By registering for, activating, making use of, or by paying for UnlimitedPrisonCalls.co.uk services you
acknowledge having read and agreed to these terms, and you represent that there is no legal impediment to
your entering or being bound by this agreement.
Fair Use Policy
Our app based unlimited plans do not have a cap or a fair use policy, they are truly unlimited.
If you use our Direct Connect service and are a heavy user we will request that you move over to our app-based service to provide you
with the best possible unlimited experience.
We define a heavy user as a direct connect customer who uses over 10,000 minutes per month (on a monthly plan), or more than 3,750 minutes a week (on a weekly/7 day plan).
Billing, Pricing and Charges
Usage of UnlimitedPrisonCalls.co.uk services will be charged according to the current price list as made available
on the UnlimitedPrisonCalls.co.uk site. Changes to our pricing shall become effective immediately upon posting to
the site.
UnlimitedPrisonCalls.co.uk does not store payment card data. We use third party payment processors to process card
payments on our behalf.
UnlimitedPrisonCalls.co.uk accepts no liability for any charges assessed by a third party provider when used in
conjunction with the services. Your access to and use of a service provided by a third
party provider is subject to the provider's terms and conditions. As soon as your call is connected to a
phone number provided by UnlimitedPrisonCalls.co.uk, the call may be charged regardless of whether you are
connected to the placer of the call.
Whilst we endeavour to provide service, there are events outside our control that may mean the service is
not available.
Services can only be provided to normal UK mobiles from standard networks. Certain numbers beginning 07
have high interchange fees, and the UnlimitedPrisonCalls.co.uk service is not compatible with these numbers
without paying additional fees. You will be informed in the unlikely event that this affects you, and
you would be fully covered under the money back guarantee if you did not want to go ahead.
UnlimitedPrisonCalls.co.uk will not be liable for any damages in the event of a service disruption.
The rates that will be charged for calls will be based on a rate which is inclusive of any applicable taxes
and surcharges. Should the rate not include taxes, this will be noted next to the rate in question. This
rate will be the rate advertised on the UnlimitedPrisonCalls.co.uk website at the time of the call.
Cost of call calculation will be based on the length of the call rounded up to the next nearest full minute.
If you select any of the minute-based pay-monthly plans, your service will continue until you have used your
minutes or 30 days has elapsed, whichever comes first.
Payments & Cancellation Policy
All payments are non-refundable and once purchased, the goods cannot be returned except as detailed in our
money guarantee section, below. You can cancel your UnlimitedPrisonCalls.co.uk account at any time, there is no
minimum term for any of our products and you will not be liable for any further sums after your cancellation
has been processed. Please allow one working day for us to process your cancellation request. If you wish to
cancel, please contact Customer Services or press the 'disconnect' button at the top of
your account screen.
Payment for UnlimitedPrisonCalls.co.uk services is billed on a pre-pay basis, unless otherwise agreed by both
parties. You agree that our services will not be provisioned until sufficient pre-payment has been made, and
that service may be terminated immediately if sufficient pre-payment does not continue to be made. It is
your ongoing responsibility to ensure that your account maintains the necessary balance to provision the
service.
If you have insufficient funds credited to your account to cover your monthly plan amount, your number will
be cancelled. It may be possible to reactivate your number, however, it may not be possible in all
circumstances to reactivate your number.
Pay monthly plans will automatically rebill to the card used for the initial payment. If your automatic
payment does not clear for your pay monthly plan, your number will be cancelled. It may be possible to
reactivate your number, however, it may not be possible in all circumstances to reactivate your number.
Our pay monthly plans are not compatible with international numbers or freephone numbers.
You agree that UnlimitedPrisonCalls.co.uk can expire any number that does not receive calls for 28 (twenty eight)
days. Such expiration renders the balance non-refundable. If you wish to leave your account dormant but
without your number expiring in this way, please contact Customer Services.
Personal Data
UnlimitedPrisonCalls.co.uk takes your privacy seriously. In order to provide our service we use data in the
following ways. When you sign up and accept these terms and conditions we collect your mobile number and
your local area code or postcode. We use the area code or postcode to provide you with a landline number
in your area. We use your mobile number so that we can connect calls to you. We also use your mobile
number to send you essential account related information, including low balance alerts. These messasges
are essential to the running of your account with us, so it is not possible to opt out of these
communications. When you close your account, you will no longer recieve communications from us. Your
data is deleted three months after you close your account with us. Where an account is used for fraud,
including not paying for services rendered, we will retain the associated mobile number in perpetuity to
prevent further fraud.
When you receive calls using the service, we collect call data records (CDRs). These contain the caller
ID, the date and time of the call and the call duration. We use these records to bill your account.
These records are retained for three months and then deleted. As a result any queries about call data
prior to the three month cut off cannot be dealt with. Family accounts will only show call data related
to the main number on the account in order to protect the privacy of other account users.
If you call us, we may send text messages to you in order to further assist you with your call. For
example, if you request a PIN reminder or we think that a link to our website might help resolve your
query.
When you pay using a debit or credit card, your payment, and any related payment data is processed by
CCBill as desribed in the billing section above. This data is not stored or processed by UnlimitedPrisonCalls.co.uk.
If you wish to view and download your personal data, please log into your account. All the personal
information that we hold for you is displayed on the main account page. You can download or print it as
you wish.
Money Back Guarantee & Refunds
If you wish to claim under the money back guarantee, please check you have met the following criteria
before contacting Customer Services.
You must let us know within 30 days of signing up that you'd like to cancel and we'll refund your
payment. Please note that in order to complete a refund we need you to complete a client identification
process in order to comply with our anti-money laundering obligations.
We offer refunds in exceptional circumstances that do not meet the criteria under the money back
guarentee. Please contact Customer Services for more information.
Measuring Usage
You agree that UnlimitedPrisonCalls.co.uk records are conclusive evidence of your use of the site and service.
Furthermore, you acknowledge that these records will be used to calculate charges incurred.
You agree to be held fully responsible for all use of and fees related to your account, and accept full
liability and responsibility for the actions of anyone who uses the site or service via your account,
whether authorised or unauthorised, except when unauthorised use is solely attributed to an act or omission
on the part of UnlimitedPrisonCalls.co.uk.
You agree that UnlimitedPrisonCalls.co.uk should not be and is not responsible for any third party claims against
us that arise from your use of the Service. Further, you agree to reimburse us for all of our costs and
expenses related to the defence of any such claims, including legal fees, unless such claims are based on
our wilful misconduct or gross negligence.
You must notify UnlimitedPrisonCalls.co.uk within thirty (30) days of the date on your credit card or debit card
statement if you dispute any UnlimitedPrisonCalls.co.uk charges on that statement or such dispute will be deemed
waived.
Liability & Indemnification
You agree to indemnify UnlimitedPrisonCalls.co.uk and its agents, and hold them harmless from any claims or
damages relating to this agreement. You agree not to hold UnlimitedPrisonCalls.co.uk or its agents liable for any
loss of business, contracts, savings or profits, or any other damages or losses (direct or consequential) to
the extent that UnlimitedPrisonCalls.co.uk liability can be limited by law.
You are expressly prohibited from using the Service for any abusive or fraudulent purpose, including using
the Service in a way that interferes with our ability to provide the Service to you or other customers or
avoids your obligation to pay for communications services.
UnlimitedPrisonCalls.co.uk, in its sole discretion, may terminate your Service without advance notice if it
believes you have violated the aforementioned restrictions, or if you act in a manner that is threatening,
obscene, harassing, or abusive to UnlimitedPrisonCalls.co.uk personnel.
You are liable for any and all use of the Service by any person using the Service provided to you and agree
to indemnify and hold harmless UnlimitedPrisonCalls.co.uk against any and all liability for any such use. If UnlimitedPrisonCalls.co.uk, in its sole discretion, believes that you have violated the aforementioned restrictions,
UnlimitedPrisonCalls.co.uk may forward personally identifiable information to the appropriate authorities for
investigation and prosecution and you hereby consent to such forwarding.
You are expressly prohibited from any use of the Service or any other action that, in UnlimitedPrisonCalls.co.uk
sole discretion, is deemed to present a risk to the network integrity or security of UnlimitedPrisonCalls.co.uk or
its vendors, whether directly or indirectly. UnlimitedPrisonCalls.co.uk, at its sole discretion, may terminate
your Service without advance notice if it determines your actions could cause a network disruption or
security breach.
Term of and Changes to This Agreement
The terms of this agreement shall come into effect immediately upon appearing on the UnlimitedPrisonCalls.co.uk
website, as indicated by the time-stamp at the foot of this document. UnlimitedPrisonCalls.co.uk may terminate
this agreement at any time for any breach of these terms or any applicable policy as posted on the UnlimitedPrisonCalls.co.uk website. No reimbursement for any fees charged in connection with UnlimitedPrisonCalls.co.uk
services shall be issued for such a termination.
Any provision of this agreement relating to term, payment, liability, indemnification, governing law, or
confidentiality shall survive termination or expiration.
Assignment
We can assign all or part of our rights or duties under this Agreement without notifying you. If we do that,
we have no further obligations to you. You may not assign this Agreement or the Service without our prior
written consent.
Privacy
The UnlimitedPrisonCalls.co.uk Service utilises, in whole or in part, the public Internet and third party networks
to transmit voice and other communications. UnlimitedPrisonCalls.co.uk is not liable for any lack of privacy which
may be experienced with regard to the Service. In addition, UnlimitedPrisonCalls.co.uk will provide personally
identifiable customer and call detail information in response to lawful government requests, subpoenas, and
court orders, as well as law enforcement requests. Please refer to our Privacy Policy for additional
information:
UnlimitedPrisonCalls.co.uk primarily communicates with users of the Service via text message. Such messages from
UnlimitedPrisonCalls.co.uk are used to communicate important information about the Service, including billing and
changes to the Service, much of which is time-sensitive. UnlimitedPrisonCalls.co.uk reserve the right to withdraw
any service offered by the company immediately without prior warning or notice. You acknowledge that text
messages from UnlimitedPrisonCalls.co.uk constitutes official notice from UnlimitedPrisonCalls.co.uk and that you are
required to read in a timely manner all text messages sent to the mobile phone number specified by you at
the time of registration for the Service in order to avoid any potential disruption of the Service. You also
acknowledge that you are responsible for notifying UnlimitedPrisonCalls.co.uk of any changes in your mobile phone
number and payment details.
General Provisions
UnlimitedPrisonCalls.co.uk will not be responsible to you for any delay, failure in performance, loss, or damage
due to fire, explosion, power blackout, earthquake, volcanic action, flood, the weather elements, strike,
embargo, labour disputes, civil or military authority, war, acts of God, acts or omissions of carriers or
suppliers, acts of regulatory or governmental agencies, or other causes beyond our reasonable control.
Porting
You agree that your UnlimitedPrisonCalls.co.uk landline number is not portable.
Referral Bonuses
From time to time referral bonus offers may be advertised to existing customers. These offers may be
withdrawn at any time and bonus payments are at the sole discretion of UnlimitedPrisonCalls.co.uk. Fraudulent
bonuses can be withheld where there is a reasonable suspicion that the new customer is not genuine. Referral
bonuses are only paid out when the new subscriber tops up their account, and will be withdrawn if they claim
on our money back guarantee.
These Terms and Conditions are effective from 1 January 2025 and supersede all prior versions.
Terms and Conditions
The UnlimitedPrisonCalls.co.uk Subscriber Agreement
UnlimitedPrisonCalls.co.uk is provided to you by Aquila Nidum LTD, who provide telephony services to customers in accordance with the terms and conditions set forth in this agreement.By registering for, activating, making use of, or by paying for UnlimitedPrisonCalls.co.uk services you acknowledge having read and agreed to these terms, and you represent that there is no legal impediment to your entering or being bound by this agreement.
Fair Use Policy
Our app based unlimited plans do not have a cap or a fair use policy, they are truly unlimited.If you use our Direct Connect service and are a heavy user we will request that you move over to our app-based service to provide you with the best possible unlimited experience.
We define a heavy user as a direct connect customer who uses over 10,000 minutes per month (on a monthly plan), or more than 3,750 minutes a week (on a weekly/7 day plan).
Billing, Pricing and Charges
Usage of UnlimitedPrisonCalls.co.uk services will be charged according to the current price list as made available on the UnlimitedPrisonCalls.co.uk site. Changes to our pricing shall become effective immediately upon posting to the site.UnlimitedPrisonCalls.co.uk does not store payment card data. We use third party payment processors to process card payments on our behalf.
UnlimitedPrisonCalls.co.uk accepts no liability for any charges assessed by a third party provider when used in conjunction with the services. Your access to and use of a service provided by a third party provider is subject to the provider's terms and conditions. As soon as your call is connected to a phone number provided by UnlimitedPrisonCalls.co.uk, the call may be charged regardless of whether you are connected to the placer of the call.
Whilst we endeavour to provide service, there are events outside our control that may mean the service is not available.
Services can only be provided to normal UK mobiles from standard networks. Certain numbers beginning 07 have high interchange fees, and the UnlimitedPrisonCalls.co.uk service is not compatible with these numbers without paying additional fees. You will be informed in the unlikely event that this affects you, and you would be fully covered under the money back guarantee if you did not want to go ahead.
UnlimitedPrisonCalls.co.uk will not be liable for any damages in the event of a service disruption.
The rates that will be charged for calls will be based on a rate which is inclusive of any applicable taxes and surcharges. Should the rate not include taxes, this will be noted next to the rate in question. This rate will be the rate advertised on the UnlimitedPrisonCalls.co.uk website at the time of the call.Cost of call calculation will be based on the length of the call rounded up to the next nearest full minute.
If you select any of the minute-based pay-monthly plans, your service will continue until you have used your minutes or 30 days has elapsed, whichever comes first.
Payments & Cancellation Policy
All payments are non-refundable and once purchased, the goods cannot be returned except as detailed in our money guarantee section, below. You can cancel your UnlimitedPrisonCalls.co.uk account at any time, there is no minimum term for any of our products and you will not be liable for any further sums after your cancellation has been processed. Please allow one working day for us to process your cancellation request. If you wish to cancel, please contact Customer Services or press the 'disconnect' button at the top of your account screen.Payment for UnlimitedPrisonCalls.co.uk services is billed on a pre-pay basis, unless otherwise agreed by both parties. You agree that our services will not be provisioned until sufficient pre-payment has been made, and that service may be terminated immediately if sufficient pre-payment does not continue to be made. It is your ongoing responsibility to ensure that your account maintains the necessary balance to provision the service.
If you have insufficient funds credited to your account to cover your monthly plan amount, your number will be cancelled. It may be possible to reactivate your number, however, it may not be possible in all circumstances to reactivate your number.
Pay monthly plans will automatically rebill to the card used for the initial payment. If your automatic payment does not clear for your pay monthly plan, your number will be cancelled. It may be possible to reactivate your number, however, it may not be possible in all circumstances to reactivate your number.
Our pay monthly plans are not compatible with international numbers or freephone numbers.
You agree that UnlimitedPrisonCalls.co.uk can expire any number that does not receive calls for 28 (twenty eight) days. Such expiration renders the balance non-refundable. If you wish to leave your account dormant but without your number expiring in this way, please contact Customer Services.
Personal Data
UnlimitedPrisonCalls.co.uk takes your privacy seriously. In order to provide our service we use data in the following ways. When you sign up and accept these terms and conditions we collect your mobile number and your local area code or postcode. We use the area code or postcode to provide you with a landline number in your area. We use your mobile number so that we can connect calls to you. We also use your mobile number to send you essential account related information, including low balance alerts. These messasges are essential to the running of your account with us, so it is not possible to opt out of these communications. When you close your account, you will no longer recieve communications from us. Your data is deleted three months after you close your account with us. Where an account is used for fraud, including not paying for services rendered, we will retain the associated mobile number in perpetuity to prevent further fraud.
When you receive calls using the service, we collect call data records (CDRs). These contain the caller ID, the date and time of the call and the call duration. We use these records to bill your account. These records are retained for three months and then deleted. As a result any queries about call data prior to the three month cut off cannot be dealt with. Family accounts will only show call data related to the main number on the account in order to protect the privacy of other account users.
If you call us, we may send text messages to you in order to further assist you with your call. For example, if you request a PIN reminder or we think that a link to our website might help resolve your query.
When you pay using a debit or credit card, your payment, and any related payment data is processed by CCBill as desribed in the billing section above. This data is not stored or processed by UnlimitedPrisonCalls.co.uk.
If you wish to view and download your personal data, please log into your account. All the personal information that we hold for you is displayed on the main account page. You can download or print it as you wish.
Money Back Guarantee & Refunds
If you wish to claim under the money back guarantee, please check you have met the following criteria before contacting Customer Services.
You must let us know within 30 days of signing up that you'd like to cancel and we'll refund your payment. Please note that in order to complete a refund we need you to complete a client identification process in order to comply with our anti-money laundering obligations.
We offer refunds in exceptional circumstances that do not meet the criteria under the money back guarentee. Please contact Customer Services for more information.
Measuring Usage
You agree that UnlimitedPrisonCalls.co.uk records are conclusive evidence of your use of the site and service. Furthermore, you acknowledge that these records will be used to calculate charges incurred.You agree to be held fully responsible for all use of and fees related to your account, and accept full liability and responsibility for the actions of anyone who uses the site or service via your account, whether authorised or unauthorised, except when unauthorised use is solely attributed to an act or omission on the part of UnlimitedPrisonCalls.co.uk.
You agree that UnlimitedPrisonCalls.co.uk should not be and is not responsible for any third party claims against us that arise from your use of the Service. Further, you agree to reimburse us for all of our costs and expenses related to the defence of any such claims, including legal fees, unless such claims are based on our wilful misconduct or gross negligence.
You must notify UnlimitedPrisonCalls.co.uk within thirty (30) days of the date on your credit card or debit card statement if you dispute any UnlimitedPrisonCalls.co.uk charges on that statement or such dispute will be deemed waived.
Liability & Indemnification
You agree to indemnify UnlimitedPrisonCalls.co.uk and its agents, and hold them harmless from any claims or damages relating to this agreement. You agree not to hold UnlimitedPrisonCalls.co.uk or its agents liable for any loss of business, contracts, savings or profits, or any other damages or losses (direct or consequential) to the extent that UnlimitedPrisonCalls.co.uk liability can be limited by law.You are expressly prohibited from using the Service for any abusive or fraudulent purpose, including using the Service in a way that interferes with our ability to provide the Service to you or other customers or avoids your obligation to pay for communications services.
UnlimitedPrisonCalls.co.uk, in its sole discretion, may terminate your Service without advance notice if it believes you have violated the aforementioned restrictions, or if you act in a manner that is threatening, obscene, harassing, or abusive to UnlimitedPrisonCalls.co.uk personnel.
You are liable for any and all use of the Service by any person using the Service provided to you and agree to indemnify and hold harmless UnlimitedPrisonCalls.co.uk against any and all liability for any such use. If UnlimitedPrisonCalls.co.uk, in its sole discretion, believes that you have violated the aforementioned restrictions, UnlimitedPrisonCalls.co.uk may forward personally identifiable information to the appropriate authorities for investigation and prosecution and you hereby consent to such forwarding.
You are expressly prohibited from any use of the Service or any other action that, in UnlimitedPrisonCalls.co.uk sole discretion, is deemed to present a risk to the network integrity or security of UnlimitedPrisonCalls.co.uk or its vendors, whether directly or indirectly. UnlimitedPrisonCalls.co.uk, at its sole discretion, may terminate your Service without advance notice if it determines your actions could cause a network disruption or security breach.
Term of and Changes to This Agreement
The terms of this agreement shall come into effect immediately upon appearing on the UnlimitedPrisonCalls.co.uk website, as indicated by the time-stamp at the foot of this document. UnlimitedPrisonCalls.co.uk may terminate this agreement at any time for any breach of these terms or any applicable policy as posted on the UnlimitedPrisonCalls.co.uk website. No reimbursement for any fees charged in connection with UnlimitedPrisonCalls.co.uk services shall be issued for such a termination.Any provision of this agreement relating to term, payment, liability, indemnification, governing law, or confidentiality shall survive termination or expiration.
Assignment
We can assign all or part of our rights or duties under this Agreement without notifying you. If we do that, we have no further obligations to you. You may not assign this Agreement or the Service without our prior written consent.Privacy
The UnlimitedPrisonCalls.co.uk Service utilises, in whole or in part, the public Internet and third party networks to transmit voice and other communications. UnlimitedPrisonCalls.co.uk is not liable for any lack of privacy which may be experienced with regard to the Service. In addition, UnlimitedPrisonCalls.co.uk will provide personally identifiable customer and call detail information in response to lawful government requests, subpoenas, and court orders, as well as law enforcement requests. Please refer to our Privacy Policy for additional information:Privacy Policy
Notices
UnlimitedPrisonCalls.co.uk primarily communicates with users of the Service via text message. Such messages from UnlimitedPrisonCalls.co.uk are used to communicate important information about the Service, including billing and changes to the Service, much of which is time-sensitive. UnlimitedPrisonCalls.co.uk reserve the right to withdraw any service offered by the company immediately without prior warning or notice. You acknowledge that text messages from UnlimitedPrisonCalls.co.uk constitutes official notice from UnlimitedPrisonCalls.co.uk and that you are required to read in a timely manner all text messages sent to the mobile phone number specified by you at the time of registration for the Service in order to avoid any potential disruption of the Service. You also acknowledge that you are responsible for notifying UnlimitedPrisonCalls.co.uk of any changes in your mobile phone number and payment details.General Provisions
UnlimitedPrisonCalls.co.uk will not be responsible to you for any delay, failure in performance, loss, or damage due to fire, explosion, power blackout, earthquake, volcanic action, flood, the weather elements, strike, embargo, labour disputes, civil or military authority, war, acts of God, acts or omissions of carriers or suppliers, acts of regulatory or governmental agencies, or other causes beyond our reasonable control.Porting
You agree that your UnlimitedPrisonCalls.co.uk landline number is not portable.Referral Bonuses
From time to time referral bonus offers may be advertised to existing customers. These offers may be withdrawn at any time and bonus payments are at the sole discretion of UnlimitedPrisonCalls.co.uk. Fraudulent bonuses can be withheld where there is a reasonable suspicion that the new customer is not genuine. Referral bonuses are only paid out when the new subscriber tops up their account, and will be withdrawn if they claim on our money back guarantee.These Terms and Conditions are effective from 1 January 2025 and supersede all prior versions.